Building trust relationships in business - you have to give to get

Oct 14, 2014 - Being relaxed about working proactively with customers shows that you do not have a ‘rationing’ mentality, there is more you have to offer and you are totally comfortable with always being able to demonstrate your value. This builds trust and demonstrates a customer-centric not knowledge-centric approach.


Hanging on to Poo Mountain

Jun 17, 2014 - We got a puppy three weeks ago. You get a lot of advice when you get a puppy. The manager at the pet shop down the road wrote out a daily schedule for us


Why an apology is not the answer

May 20, 2014 - “Well, I want an apology!”. This coming from a person who had been in a conflict situation with a work colleague for near-on two years.


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