Yvonne’s career commenced in industrial relations before moving into generalist HR roles and then into general management. Her experience as a GM includes leading HR, sales and marketing, procurement and P&L operations functions in large corporates.
Having co-founded Ripasso Group ten years ago, Yvonne has worked extensively for a wide range of clients in three key areas: change management, coaching and leadership development. Her coaching specialist expertise is in dealing with individuals and teams in conflict, and more particularly rehabilitating leaders whose behaviour is seen as highly abrasive. In the leadership space her area of interest is in supporting emerging women leaders to take charge of their careers.
A regular conference and workshop speaker, in 2016 she has spoken on bullying and harassment in the workplace at the International Association of Bullying and Harassment’s international conference, to HR leaders, as well as the ICF New Zealand Conference on conflict coaching. In 2016 and 2017 she has spoken at conferences on women and leadership focusing on the development of a success mindset and constructively dealing with unconscious bias in the workplace.
Yvonne has a BA and Post Graduate Diploma in Arts and a Graduate Diploma in Business majoring in Quality Management. She holds an Advanced Certificate in Executive Coaching, accredited at Masters Level through Bristol University, is an accredited mediator (LEADR), is New Zealand’s first accredited Boss Whisperer coach, and has completed the Playing Big facilitator programme with Tara Mohr to support her work in developing women leaders.
Working with clients I often see the same principle being applied to developing content for presentations. There is a strong temptation to cram in too much information - running the risk the audience will disengage and you fail to get any of your messages across.
What role does reciprocity play in developing Trusted Advisor relationships? Asking a client for a favour or giving the client a favour are both equally helpful in developing the business relationship.
Being relaxed about working proactively with customers shows that you do not have a ‘rationing’ mentality, there is more you have to offer and you are totally comfortable with always being able to demonstrate your value. This builds trust and demonstrates a customer-centric not knowledge-centric approach.
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